Tote Bags, Phone Cases, Stickers, and Apparel NOW AVAILABLE! Pick the print you like best and see what it looks like on the Merch!!

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FREQUENTLY ASKED QUESTIONS


 


What type of Mediums can I buy your art on?

I offer 6 different types of mediums for the Art Prints, each type has multiple options for frames, and hanging features.

  • Photo Paper
  • Fine Art Paper
  • Wood Panel
  • Metal 
  • Acrylic
  • Framed Canvas
HOW ABOUT MERCHANDISE?
  • TOTE BAGS
  • PUZZELS
  • MUGS
  • SHIRTS/SWEATERS/TANK TOPS
  • PILLOWS
  • MORE TO COME



WHAT IS YOUR SHIPPING & Returns policy on art prints and originals.

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$174.99
$5.99
$7.99
$14.99
$11.86
$175.00
$262.49
$9.99
$11.99
$19.99
$21.24
$262.50
$349.99
$14.99
$14.99
$23.99
$24.99
$350.00
$524.99
$18.99
$21.99
$29.99
$33.74
$525.00
$699.99
$21.99
$27.99
$34.99
$37.49
$700
$3.499.99
$49.99
$74.99
$99.99
$62.49
$3.500.00
Plus
$99.99
$149.99
$199.99
$124.99


** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us  with the details of what will be in the order and the address it will be shipped to.



FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS ?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints and originals are packaged carefully and arrive safely at their destination.
  • If your prints or originals arrive damaged, please keep all packaging and contact shadow.work.portraits@gmail.com with your order number for further instructions. The goal is to make sure you are happy!

CAN I CANCEL MY ORDER?  

All print and custom art sales are final. Please contact shadow.work.portraits@gmail.com as soon as possible if you need to cancel your order.  If the order is able to be canceled, please note that There’s a 15% restocking fee that is applied for any order canceled or exchanged.

WHO TO CONTACT?  

You can reach out at any time by email at shadow.work.portraits@gmail.com. or use my contact page to send me a message!

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter ! You can also follow me on our social media pages as I am constantly posting about new work! 

 Instagram 

Facebook


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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Contact me directly for any issues with my products. I will work with you to return or exchange damaged or unsatisfactory items. This website is equipped with up excellent technology to visualize how a piece will look in a living space and what the size translates to. If unsure, please send me an image of where you want the piece displayed and the size, I will send you back an image of how the Art Piece will look in your photo. For Custom pieces, I work directly with you throughout the creative process to ensure you are nothing short of delighted with your original Art Piece.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

The materials I use are professional grade, which means they are made of high quality and enduring products. Most colors are lightfast and will not fade or yellow with time. To maintain an even sheen and extra layer of UV light protection, every painting is also coated with a satin Varnish. Gloss or Matte is available if requested. The prints are processed at a business that guarantees quality and archival longevity.

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Shadow Work Portraits

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